Terms & Conditions

Last updated: 16 September 2026

1. Introduction

Welcome to BombayGold. By accessing or using our website, browsing our products, or placing an order through WhatsApp, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.

2. About Our Products

We showcase gold, kundan, and bridal jewellery on our website for browsing purposes. Product images are for representation and may vary slightly in actual weight, size, or finish due to the handcrafted nature of jewellery. Prices displayed are subject to change based on prevailing gold rates and making charges, and will be confirmed with you before an order is finalised.

3. Ordering Process

• All orders are placed and confirmed via WhatsApp chat, not through an automated online checkout.
• An order is considered confirmed only after both the customer and our team have agreed on the product, price, and payment details over WhatsApp.
• We reserve the right to decline or cancel any order at our discretion, including in cases of incorrect pricing, unavailability of stock, or suspected fraudulent activity.

4. Payments

Payment methods accepted will be communicated during the WhatsApp conversation and may include options such as cash on delivery, UPI, or bank transfer, depending on the order and location. Full ownership of the product transfers to the customer only after payment is completed as agreed.

5. Shipping & Delivery

Delivery timelines communicated to you are estimates and may vary due to factors beyond our control, including courier delays, address issues, or unforeseen circumstances. We are not liable for delays caused by third-party delivery services.

6. Returns, Exchanges & Refunds

Any return, exchange, or refund request will be handled as per our Privacy Policy and any specific terms discussed with you at the time of order. Customised or made-to-order jewellery may not be eligible for return unless there is a manufacturing defect.

7. Intellectual Property

All content on this website, including images, logos, product descriptions, and designs, is the property of BombayGold and may not be copied, reproduced, or used without our prior written consent.

8. Limitation of Liability

While we strive for accuracy in all product listings and communications, we do not guarantee that the website will be error-free at all times. We shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

9. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about these Terms & Conditions, please reach out to us via WhatsApp or through the details listed on our Contact Us page.